We offer free shipping on all items, within the continental USA and using the shipping method of our choice, which may be media rate. If you want us to rush-ship or to ship outside the continental USA, please e-mail or call us for the cost, so you will have the right amount to enter in the order form.
We offer a discount on those items that can be downloaded as digital files. When you choose the download option, we save on printing and shipping costs, and we pass the savings on to you.
Much of our work is providing training "on location" all over the world. Our office person works only part time and is not in every day. Orders will be processed at least once per week, and generally more frequently. Our service is good, but not always instant!