This policy only applies to those programs for which TI & CTI is responsible for participant registration (that means that you can register via this web site or the TI & CTI office). Other sponsors/producers of TI & CTI programs may have other policies. If you are scheduling a private Therapy Retreat, your therapist's cancellation and refund policy will be posted here.
If TI & CTI cancels a course, participants will be offered a full refund, or may choose to apply their registration fee to another scheduled course.
If the participant cancels at least 30 days* before the first course meeting, TI & CTI will provide a full refund less a $50 processing fee*.
If the participant cancels less than 30 days* before the first course meeting, TI & CTI will provide a full refund less a $50 processing fee*, as long as the participant's slot in the course is filled. There will be no refund of the registration fee if the slot is not filled.
Substitutions may be made (i.e., the participant may send another otherwise eligible participant in his/her place) for a $50 processing fee*.
No refund if the participant no-shows or cancels/withdraws on or after the day of the first course meeting.
No refund for the in person EMDR Group Consultation unless the slot is filled, in which case the $50 processing fee will apply.
No refund for the web-video-based EMDR or PC Group Consultation.
No refund for home study programs.
Participants who cancel due to medical emergencies or other special circumstances may explain these circumstances in writing (e-mail is ok) and request special consideration. In such circumstances TI & CTI may, at its sole discretion, offer special arrangements.
*60 days for the Certificate program, EMDR Basic Training, and the Trauma Trainers Retreat; and the processing fee for any of these is $100.